Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I find the right size for my Ballerette shoes?
Most of our styles run true to size. We recommend checking the specific size guide on each product page, as some pointed-toe models may require a half-size larger for the best fit.
Where are Ballerette shoes manufactured?
All our shoes are proudly handcrafted in Italy by expert artisans using high-quality leathers and premium materials to ensure durability and comfort.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with all packaging included to be eligible for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 5-10 business days for international orders. You will receive a tracking number as soon as your order leaves our warehouse.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various local payment options depending on your shipping destination.
Do you offer international shipping?
Yes, we ship our collections worldwide. Please note that customs duties and taxes may apply for shipments outside of the European Union.